Terms & Conditions
This page sets out the key terms that apply when you work with Ardern & Druggan. It explains how we price and deliver our services, what you can expect from us, and what we ask from you in return.
1. About us
Ardern & Druggan Limited (“we”, “us”, “our”) is an electrical contractor based on the Isle of Man. We provide domestic, commercial and industrial electrical services, including design, installation, maintenance, testing and inspection.
2. Definitions
- “Customer” means the person, firm or organisation ordering the Services.
- “Services” means the electrical works, design, testing or other services we agree to provide.
- “Quotation” means our written price and scope of works.
- “Order” means the Customer’s acceptance of our Quotation or instruction to proceed.
- “Contract” means the agreement between us and the Customer for the supply of Services, incorporating these Terms & Conditions.
3. Basis of contract
3.1 The Contract comes into force when you accept our Quotation in writing, ask us to proceed, or we start work following your instructions.
3.2 Unless we agree otherwise in writing, these Terms & Conditions apply to all work we carry out and override any terms you may seek to impose.
3.3 Any quotations, drawings or specifications are our confidential information and must not be shared with third parties without our consent.
4. Scope of work
4.1 We will provide the Services with reasonable care and skill and in accordance with the agreed Quotation and any supporting specification.
4.2 Any change in requirements, additional work requested on site, or issues uncovered once work has started (for example faults, asbestos or unsafe wiring) may require a revised quotation or additional charges.
4.3 Unless clearly stated otherwise, our price does not include building, decorating or making good beyond a reasonable, trade‑standard finish.
5. Customer responsibilities
5.1 You must:
- Ensure the information you provide is complete and accurate.
- Provide safe, timely access to the property, including parking and access to distribution boards, risers and plant rooms.
- Obtain any consents, approvals or permissions required (for example landlord or planning consents).
- Inform us of any known hazards, such as asbestos, fragile structures or restricted working hours.
5.2 You are responsible for the security and safe storage of your own equipment and belongings on site.
6. Regulations, certification and compliance
6.1 All electrical work will be carried out in line with applicable regulations, including current IET Wiring Regulations (BS 7671) and relevant Isle of Man Building Regulations (including Part P for domestic work where applicable).
6.2 Where required, we will issue appropriate certificates and test records on completion of the work and, where applicable, notify the relevant body or authority.
6.3 You are responsible for retaining certificates and any related documentation for your own records, insurers and future compliance.
7. Prices and payment
7.1 Unless otherwise stated, prices are in pounds sterling and exclude any applicable taxes.
7.2 Quotations are normally valid for 30 days from the date of issue, after which we may revise them.
7.3 Payment terms will be stated on the Quotation or invoice; if not stated, payment is due within 14 days of the invoice date.
7.4 We reserve the right to request deposits or staged payments on larger projects.
7.5 If payment is late, we may suspend work and charge interest in line with applicable law until payment is received.
8. Access, scheduling and delays
8.1 We will use reasonable efforts to meet agreed start dates and programmes, but dates are estimates and may change, for example due to weather, access issues, third‑party delays or material availability.
8.2 If we are delayed or unable to work because access is not available, the site is unsafe, or information or approvals are missing, we may charge for lost time and any additional visits required.
8.3 If you need to postpone or cancel a scheduled visit, please give as much notice as possible; short‑notice cancellations may incur a charge.
9. Materials, workmanship and warranty
9.1 Materials supplied by us remain our property until paid for in full. Ownership then passes to you, subject to any outstanding charges.
9.2 We warrant our workmanship for a period stated in our Quotation (or, if not stated, 12 months) from completion, provided the installation has not been altered, damaged or misused.
9.3 Manufacturer warranties apply to equipment we supply; any claims will be handled in line with the manufacturer’s terms.
9.4 Our warranty does not cover:
- Normal wear and tear or consumable items.
- Faults caused by misuse, accidental damage, third‑party work or failure to maintain the installation.
- Pre‑existing faults or poor workmanship by others.
10. Variations and additional works
10.1 Any changes to the agreed scope must be confirmed by us. We will advise if the change affects price or programme.
10.2 Extra work requested on site may be charged at our standard labour and material rates unless a separate Quotation is agreed.
11. Liability
11.1 We will not be liable for any loss of profit, business interruption, loss of data or other indirect or consequential loss arising out of the Services, except where we cannot legally exclude such liability.
11.2 Our total liability under the Contract is limited to the price paid or payable for the Services, except in cases of death or personal injury caused by our negligence or other liability that cannot be limited by law.
11.3 You are responsible for ensuring that sensitive equipment is backed up and properly shut down before work begins; we are not liable for data loss or corruption caused by necessary power isolation.
12. Termination
12.1 Either party may terminate the Contract if the other commits a material breach and, where it can be remedied, fails to do so within a reasonable period after written notice.
12.2 If the Contract is terminated, you must pay for all Services carried out and materials supplied up to the date of termination, plus any reasonable costs we incur in winding down the work.
13. Complaints
13.1 If you are unhappy with any aspect of our work, please contact us as soon as possible so we can investigate and put things right where appropriate.
13.2 We will aim to respond promptly and work with you to resolve any issues in a fair and practical way.
14. Data protection
14.1 We will handle personal data in line with our Privacy Policy, which explains what information we collect, how we use it and your rights.
14.2 By entering into a Contract with us, you agree that we may use your contact details and project information to manage the work, meet regulatory requirements and, where you consent, send relevant updates.
15. Governing law
15.1 These Terms & Conditions and any Contract between us and the Customer are governed by the laws of the Isle of Man.
15.2 Any disputes will be subject to the exclusive jurisdiction of the Isle of Man courts.