Privacy Policy

1. Who we are

Ardern & Druggan Limited (“Ardern & Druggan”, “we”, “us”, “our”) is an electrical contracting company based on the Isle of Man providing domestic, commercial and industrial electrical services.

Registered office:
The Power House, Unit C6, Eden Business Park, Cooil Road, Braddan, Isle of Man, IM4 2AY.​

Email: enquiries@ardern-druggan.co.uk
Telephone: 01624 625856

For the purposes of UK GDPR and the Isle of Man Data Protection Act, we act as the “controller” of the personal data described in this policy.​

2. What this policy covers

This Privacy Policy explains:

• What personal data we collect when you visit our website, contact us or use our services.
• How and why we use that data.
• The legal bases we rely on.
• Who we share data with.
• How long we keep it.
• Your data protection rights and how to exercise them.

3. What data we collect

We may collect and process the following types of personal data:

Information you provide directly

• Contact details: name, email address, telephone number, postal address.
• Project details: property address, type of premises, description of the work required, budget and timescales.
• Communications: emails, messages sent through website forms, and notes of telephone conversations.
• Billing details: where applicable, invoicing and payment information (we do not store full card details if you pay by card via a third‑party processor).

Information we collect automatically (website and cookies)

When you use our website, we may collect:

• Technical information: IP address, browser type and version, device type, operating system.
• Usage information: pages visited, time on page, links clicked, referring site.

This information is collected through cookies and similar technologies, including:

• Google Analytics
• Google Ads (including remarketing tags)
• Facebook Pixel / Meta Pixel
• Other tracking or advertising cookies that may be added from time to time.

You can manage or refuse non‑essential cookies through your browser settings and, where implemented, via our cookie banner.

4. How we use your data and legal bases

We use your personal data for the following purposes:

Providing quotes, surveys and services

• To respond to enquiries, arrange surveys and site visits, prepare quotations and carry out electrical works.
• Legal basis: performance of a contract or steps taken at your request before entering into a contract.

Customer service and communication

• To answer questions, provide updates on scheduled work and follow up after jobs are completed.
• Legal basis: performance of a contract; our legitimate interest in running and improving our business.

Billing and administration

• To issue invoices, process payments, manage accounts and maintain proper business records.
• Legal basis: performance of a contract; compliance with legal obligations (e.g. tax and accounting requirements).

Safety, compliance and certification

• To issue test certificates, inspection reports and other compliance documentation, and to retain records needed for regulatory or insurance purposes.
• Legal basis: performance of a contract; compliance with legal obligations; our legitimate interest in managing risk and meeting professional standards.

Marketing and website analytics

• To understand how our website is used so we can improve content, usability and performance (Google Analytics).
• To measure the effectiveness of our advertising and, where permitted, show relevant ads on platforms such as Google and Facebook (Google Ads, Facebook/Meta Pixel).
• Legal basis: your consent for non‑essential cookies and similar technologies; our legitimate interest in promoting and developing our business where consent is not required.

You can withdraw your consent to marketing cookies at any time by adjusting your browser settings or cookie preferences.

5. Cookies and third‑party tools

Our website may use the following third‑party tools:

• Google Analytics – to collect anonymised statistics on website usage. Google may process data in aggregated form to provide us with reports.​
• Google Ads – to measure ad performance and, where remarketing is enabled, to show relevant ads to visitors on Google’s network.​
• Facebook / Meta Pixel – to track visits from our ads and measure conversions on Facebook and Instagram.​

These tools set cookies in your browser. Some cookies are essential for the website to function; others are used only with your consent. Each provider has its own privacy policy explaining how they handle data.

6. Who we share your data with

We may share your personal data with:

• Our employees and authorised subcontractors who need the information to carry out surveys, installations, testing or support.
• Service providers who help us operate our business, such as IT and hosting providers, email and form providers, accountants and, where applicable, online payment services.
• Analytics and advertising providers (for example Google and Meta) via cookies and tracking tools, in accordance with your cookie preferences.
• Regulators, insurers, or professional bodies where we are required to do so by law or to defend legal claims.

We do not sell your personal data.

Some service providers may be located outside the Isle of Man or UK. Where personal data is transferred internationally, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.​

7. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes described above, including to meet legal, accounting and reporting requirements.

By way of guidance:

• Enquiry and quotation records: normally up to 2 years after last contact, if no contract is formed.
• Job and certificate records: typically up to 7–10 years to satisfy regulatory, warranty and insurance requirements.
• Invoicing and accounting records: retained for the period required by tax and company law (often at least 6 years).
• Cookie and analytics data: retained in line with the default or configured retention periods of each tool.

Where we no longer need personal data, we delete or anonymise it.

8. Your rights

Under data protection law, you have rights which may include:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data, where there is no good reason for us to keep it.
• Right to restrict processing – to ask us to limit how we use your data in certain circumstances.
• Right to data portability – to receive personal data you have provided in a structured, commonly used format, where processing is based on consent or contract and carried out by automated means.
• Right to object – to object to processing based on our legitimate interests or to direct marketing at any time.
• Right to withdraw consent – where we rely on consent (for example, certain cookies), you can withdraw it at any time.

These rights are subject to some conditions and exemptions. If you wish to exercise any of them, please contact us using the details in section 1.

9. How to contact us or make a complaint

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: enquiries@ardern-druggan.co.uk
Post: Data Protection, Ardern & Druggan Limited, The Power House, Unit C6, Eden Business Park, Cooil Road, Braddan, Isle of Man, IM4 2AY.​

If you are not satisfied with our response, you may have the right to complain to the Isle of Man Information Commissioner or the relevant supervisory authority in your country of residence.​

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website functionality. Any updates will be posted on this page with an updated “last updated” date. We encourage you to review the policy periodically to stay informed about how we protect your information.​

Last updated: 12 February 2026